| Extra support
This is difficult. Support is a service which should be described and measured before it is purchased. This is possible to do it in company - you hire a programmer who is payed for a time or completed tasks. This is possible to do it between business and IT department also - SLA (Service Level Agreement) is written down,service metrics are monitored and it works.
But what does it mean "priority support"? How can it be measured? How much support is "normal support" and how much is "priority support"?
I do not say there is no possibility to do it. The only thing I mean is that these questions must be answered before contract is arranged...
__________________ =Everything that has a beginnig has an end= =Nevere stop fighting= Site: http://www.vselink.cz |