| @Alien
ok, let me rephrase it; support as in SLA can be difficult to achieve in an open source project where developers are more like contributors than fully employed staff
still, SMF example is encouraging. how are they doing it?
basically you contribute a certain/fixed amount of $$/year (as in "donate") and in exchange you get access to a private support desk where staff is answering your questions; you can test/preview beta versions before they are open to the public and you can request SMF assistance in the public forum if you have some question there that no one has time/idea to answer
so,
support in OSS world is the public forum (you might get it, you might be waiting a lot)
priority support in OSS = access to bug tracking interface, helpdesk and warnings by email (lovely to have) when a security problem is discovered/fixed in the product you are contributing/donating to... |