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Just when you thought Digg cloning was dead, Salesforce has thrown its hat into the ring. The company best known for their SaaS CRM is unleashing their Digg-for-ideas, “Salesforce Ideas”, into the wild. Although announced back in October, they are now releasing the product publicly. Now any enterprise can order their own clone of Salesforce’s IdeaExchange, which lets customers post ideas on how the company can improve their product. It’s targeted at, and works best for, existing Salesforce customers with a specific community of customers. Unlike the free opensource Pligg, this software may cost you. It’s being release for free to professional, enterprise, and unlimited customers. But anyone off the Salesforce platform using the service has to buy a license, which can cost anywhere from $50-$100 per user per month. I’d recommend (free) Satisfaction’s help and idea board for businesses with larger audiences. Salesforce is pushing the platform integration because unlike Pligg, Ideas’ will know who your customers are. The system will integrate with your CRM account to let only those users in. |
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